Terms of Service

Welcome to KofaxGlobal (“we,” “our,” or “us”). By accessing or purchasing from https://kofaxglobal.com, you agree to be bound by these Terms of Service, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any of these terms, please do not use our website or purchase software licenses through our platform.

1. Software Licensing & Permitted Use

All software licenses sold on KofaxGlobal (including Kofax Power PDF, Kofax PaperPort, and Kofax OmniPage) are genuine, authentic licenses. When you purchase a software product from us, you receive a license key enabling lawful use under the End User License Agreement (EULA) established by the software manufacturer (Kofax / Tungsten Automation). Perpetual licenses granted for desktop products permit installation and operation by the single authorized user or workstation specified at purchase.

2. Instant Digital Delivery

All software products are fulfilled digitally. Upon successful authorization and confirmation of your payment via PayPal or debit/credit card, your genuine license key and official secure download links are automatically transmitted to the email address provided during checkout. Most orders are delivered within 5 to 15 minutes. If you do not see your delivery email within 30 minutes, please inspect your spam/junk folder or contact our support team at info@kofaxglobal.com for immediate assistance.

3. 30-Day Money-Back Guarantee & Refund Policy

We stand behind the authenticity and functionality of every license key we issue with our 30-Day Customer Satisfaction & Money-Back Guarantee:

• Activation Guarantee: If your purchased license key fails to activate, is rejected by the manufacturer activation servers, or encounters an unresolved software defect within thirty (30) calendar days of purchase, our technical support specialists will diagnose and resolve the issue.
• Replacement or Full Refund: If our technical support team cannot resolve the activation issue or provide a working replacement license key within 24 hours of reporting, you will receive a 100% full refund credited back to your original payment method (PayPal or payment card).
• Refund Ineligibility: Refunds cannot be issued for purchases made in error where the license key has already been successfully registered and activated on the customer's machine, or where system requirements (e.g., incompatible legacy operating systems) were not verified prior to purchase despite explicit notices on the product page.

4. Technical Support & Customer Assistance

We provide dedicated pre-sales consultation and post-purchase technical support to ensure smooth installation, activation, and operation. Support can be accessed via our Contact Page, by phone at +1 (888)-343-6121, or by email at info@kofaxglobal.com.

5. Pricing & Payment Processing

All prices are listed in United States Dollars (USD) unless otherwise explicitly stated. We reserve the right to correct any typographical pricing errors. Payments are securely processed through encrypted, PCI-DSS compliant third-party processors including PayPal and authorized payment gateways. We do not store or process raw credit card numbers on our servers.

6. Reseller Disclaimer & Trademarks

KofaxGlobal (https://kofaxglobal.com) is an independent software reseller. Kofax, Power PDF, PaperPort, OmniPage, and Tungsten Automation are registered trademarks of their respective owners. Product names, logos, and brands displayed on this website are used solely for identification and compatibility purposes. Our independent reseller status does not imply direct corporate affiliation or sponsorship by the trademark holders.

7. Limitation of Liability

To the maximum extent permitted by applicable law, KofaxGlobal, its directors, employees, and affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from the use or inability to use the software, loss of data, business interruption, or system downtime. In any event, our total liability shall not exceed the purchase price paid for the specific software license in dispute.

8. Contact Information

For questions or formal inquiries regarding these Terms of Service, please reach out to:

KofaxGlobal
📍 12 Hunter Ln, Elmsford, NY, 10523, United States
📞 +1 (888)-343-6121
📧 info@kofaxglobal.com