Privacy Policy

KofaxGlobal (“we,” “our,” or “us”) is committed to respecting and protecting the privacy of our website visitors, customers, and business clients. This Privacy Policy details the types of personal data we collect, how it is used, stored, and protected, and your statutory rights under applicable privacy legislation, including the European Union General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the UK Data Protection Act.

1. Information We Collect

We only collect personal information that is strictly necessary to fulfill your orders, provide customer support, and maintain site security:

• Order & Contact Details: When you purchase a software license or submit an inquiry, we collect your full name, billing address, phone number, and email address for order fulfillment and license delivery.
• Payment Transaction Data: Payments are processed directly through certified, PCI-DSS compliant payment gateways (PayPal, debit, and credit cards). We never store, capture, or have access to your complete credit card numbers or financial credentials on our servers.
• Technical & Usage Data: We may automatically log non-identifiable technical data such as IP address, browser type, operating system, and referral headers to detect fraud, maintain server security, and prevent automated bot abuse.

2. How We Use Your Information

We use collected data solely for legitimate business and transactional purposes, specifically:

• Delivering your genuine software license keys and download instructions via email.
• Processing transactions, generating invoices, and providing post-purchase order tracking.
• Delivering responsive technical support and license activation assistance.
• Preventing fraudulent transactions and ensuring web infrastructure security.
• Complying with statutory tax, accounting, and legal recordkeeping requirements.

3. Cookies & Tracking Technologies

Our website uses minimal, strictly essential cookies necessary for site functionality (such as managing your active shopping cart session and safeguarding against Cross-Site Request Forgery). We do not deploy intrusive third-party cross-site behavioral tracking cookies. Search engine crawlers and bots are automatically exempt from tracking sessions to maximize crawl efficiency.

4. Data Sharing & Third Parties

We do not sell, rent, trade, or monetize your personal information to third-party data brokers or marketing firms under any circumstances. We share information only with trusted third-party service providers essential for conducting our business under strict confidentiality agreements:

• Payment Processors: PayPal (PayPal Holdings, Inc.) for secure transactional billing.
• Transactional Email Services: Secure SMTP mail infrastructure to dispatch your order confirmations and license keys.
• Legal & Regulatory Authorities: Only when strictly required by law, subpoena, or valid court order.

5. Data Retention & Security

We implement enterprise-grade technical and organizational security protocols (including 256-bit SSL/TLS encryption for all data in transit, firewalls, and restricted administrative access) to protect your personal data from unauthorized access, disclosure, or loss. Order records are retained for the duration legally required for tax, warranty verification, and license retrieval support, after which they are securely archived or purged.

6. Your Privacy Rights (GDPR & CCPA)

Depending on your jurisdiction, you have statutory rights concerning your personal information, including:

• Right of Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete records.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal accounting obligations.
• Right to Restrict or Object: Object to processing of your data under specific conditions.
• Right to Non-Discrimination: We do not discriminate against any customer exercising their statutory privacy rights.

7. Privacy Inquiries & Data Officer

To exercise any of your privacy rights, request data deletion, or ask questions regarding this Privacy Policy, please contact our Data Protection representative:

Privacy Officer — KofaxGlobal
📍 12 Hunter Ln, Elmsford, NY, 10523, United States
📞 +1 (888)-343-6121
📧 info@kofaxglobal.com